Fair & Transparent

Refund Policy

We stand behind our platform with a 30-day money-back guarantee. Your satisfaction is our priority.

Last updated: 23 February 2026

30-Day Money-Back Guarantee

ATARISE offers a 30-day money-back guarantee on all individual subscription plans. If you are not satisfied with your subscription for any reason, you can request a full refund within 30 days of your initial purchase or renewal.

Our Commitment

We want you to feel confident in choosing ATARISE. If our platform doesn't meet your expectations, we will refund your payment — no questions asked.

Refund Eligibility

Eligible for Refund

Individual subscription plans (Basic, Standard, Advanced, Premium) within 30 days of the original payment date.
Annual plan renewals within 30 days of the renewal charge.
Duplicate or accidental charges at any time.
Service unavailability exceeding 48 consecutive hours (excluding scheduled maintenance).

Not Eligible for Refund

Monthly subscriptions after the 30-day guarantee period for that billing cycle.
Individual content purchases (study guides, resource packs) once accessed or downloaded.
Accounts terminated for violations of our Terms of Service or Academic Integrity Policy.
Partial refunds for unused portions of a billing period (subscription access continues until the end of the paid period).

Refund Process

Request

Contact us at hello@atarise.com.au with your registered email address and reason for the refund. You can also submit a refund request through your account settings or our Contact page.

Review

We will review your request within 2 business days. In most cases, refunds are approved automatically if within the 30-day guarantee period.

Processing

Once approved, the refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your statement.

Confirmation

You will receive an email confirming your refund has been processed.

Subscription Cancellation

Cancelling your subscription is different from requesting a refund:

Cancellation

Stops future billing. You retain access to paid features until the end of your current billing period.

Refund

Returns payment for the current billing period. Your access reverts to the Basic (free) plan immediately.

You can cancel your subscription at any time through your account settings. No cancellation fees apply.

School License Refund Terms

School and institutional licenses have separate refund terms governed by the individual agreement between ATARISE and the school. Generally:

School licenses may be terminated within the first 30 days for a full refund, subject to the terms of the school’s service agreement.
After 30 days, refunds are prorated based on the remaining term of the agreement.
Early termination fees may apply for agreements longer than 12 months.

School Enquiries

Contact hello@atarise.com.au for school licence enquiries and custom refund arrangements.

Free Trial

Our 14-day free trial does not require a credit card, so no charges will be made during the trial period. After the trial ends, you will not be charged unless you actively choose to subscribe to a paid plan.

Zero Risk

No credit card required. No automatic charges. Try ATARISE Premium for 14 days completely free.

Your Rights Under Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you have under the Australian Consumer Law (ACL) or any other applicable consumer protection laws. Our goods and services come with consumer guarantees that cannot be excluded.

If a service is not delivered with due care and skill, is not fit for its stated purpose, or does not match its description, you are entitled to a remedy under the ACL — which may include a refund, replacement, or compensation, depending on whether the failure is major or minor.

If We Cannot Resolve Your Concern

We will always try to resolve refund disputes directly with you. If you are not satisfied with our response, you may escalate your complaint to the relevant external body:

Consumer Affairs Victoria — for Victorian consumers seeking dispute resolution (consumer.vic.gov.au, 1300 55 81 81).
Australian Competition and Consumer Commission (ACCC) — for matters concerning Australian Consumer Law (accc.gov.au, 1300 302 502).

For more information about your consumer rights, visit accc.gov.au/consumers.

Contact

For refund requests or billing enquiries, please contact us:

hello@atarise.com.au

Contact Form

atarise.com.au/contact