We are committed to protecting your personal information with the highest standards of care under Australian privacy law.
ATARise Pty Ltd (ABN to be registered) ("ATARise", "we", "us", or "our") is committed to protecting the privacy of our users, including students, parents, teachers, tutors, and school administrators. This Privacy Policy describes how we collect, use, store, and share your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using the ATARise platform, including our website at atarise.com.au, mobile applications, and related services (collectively, the "Platform"), you consent to the collection, use, and disclosure of your personal information as described in this Policy.
We use the information we collect to:
Provide and improve our services
Deliver personalised study plans, mock exams, ATAR predictions, and analytics.
Create and manage your account
Authenticate your identity, manage your profile, and process subscriptions.
Communicate with you
Send transactional emails, respond to support requests, and provide important service updates.
Enhance platform security
Detect and prevent fraud, abuse, and violations of our Terms of Service.
Analyse usage patterns
Understand how users interact with the Platform to improve functionality and user experience.
Legal compliance
Meet our legal obligations under Australian law.
Users under the age of 16 require verifiable parental or guardian consent before creating an account on ATARise. Our process:
During registration, users under 16 are prompted to provide a parent/guardian's email address.
We send a consent request to the parent/guardian, explaining the information we collect and how it will be used.
The account remains restricted until the parent/guardian confirms consent by clicking a verification link and providing their own identity verification.
Parents/guardians can withdraw consent at any time, which will result in the deletion of the child's account and associated data.
We share your personal information only with the following trusted third parties, and only to the extent necessary to provide our services:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database hosting and authentication | Account data, authentication tokens |
| Stripe | Payment processing | Name, email, payment method details |
| Vercel | Website hosting and edge delivery | IP addresses, request logs |
| PostHog | Product analytics (with consent) | Usage events, anonymous identifiers |
| Sentry | Error monitoring and performance | Error traces, device information |
| Resend | Transactional email delivery | Email address, name |
Under the Australian Privacy Principles, you have the right to:
Access your personal information held by us.
Correct inaccurate or outdated personal information.
Delete your personal information (subject to legal obligations to retain certain records).
Request a copy of your data in a portable format.
Withdraw consent for analytics and marketing communications at any time.
Complain to the OAIC if you believe your privacy has been breached.
To exercise any of these rights, contact us at privacy@atarise.com.au.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account data | Duration of account + 2 years after deletion | Legal compliance, dispute resolution |
| Academic records | Duration of account + 7 years | Educational record obligations |
| Payment records | 7 years after transaction | Tax and financial compliance |
| Support tickets | 3 years after resolution | Service quality and auditing |
| Analytics data | 24 months from collection | Product improvement |
| Server logs | 90 days | Security and troubleshooting |
We use cookies and similar technologies to enhance your experience on our Platform. For detailed information about the cookies we use, how to manage your preferences, and your choices regarding cookies, please refer to our Cookie Policy.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, or wish to exercise your privacy rights, please contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
